Introduction

Michelle Clark is committed to protecting the privacy of her clients. This Privacy Policy outlines how your personal information is collected, used, and disclosed in accordance with the Australian Privacy Act 1988 (Cth) and relevant South Australian legislation. Michelle Clark understands the sensitive nature of the information shared in a therapeutic relationship and is dedicated to maintaining the highest standards of confidentiality.

Collection of information

Your personal information may be collected when you:

• Visit the website
• Contact Michelle Clark via email, contact form or phone
• Book a hypnotherapy session
• Make a payment

The information collected may include your name, contact details, email address, payment information, and health information (including mental health) relevant to your hypnotherapy sessions.

Use of your Information

Your personal information may be used for the following purposes:

• Providing hypnotherapy services
• Communicating with you about your appointments and services
• Processing payments
• Managing business operations
• Service improvements
• Complying with legal and regulatory obligations
• Marketing and promotional purposes (all names and personally identifying information will be removed)

Sensitive Information

Michelle Clark may collect sensitive information about your health, including mental health, as part of the hypnotherapy services. This information will be handled with the utmost care and in accordance with relevant privacy laws and professional guidelines.

Disclosure of Information

Michelle Clark will not disclose your personal information to third parties without your consent, unless required by law or for the purpose of providing hypnotherapy services (e.g., to a medical practitioner if necessary for your care).
Your information may be disclosed to a third party (Stripe) for payment processing.

Security of Your Information

Michelle Clark takes reasonable steps to protect your personal information from loss, unauthorized access, misuse, interference, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed,

Access and Correction

You have the right to access and correct your personal information. You can request access to your information by emailing: michelle@michelleclark.com.au.

Complaints

If you have a complaint about our handling of your personal information, please contact Michelle Clark. Your complaint will be investigated and a response provided in a timely manner.

Changes to This Privacy Policy

This Privacy Policy may be changed from time to time. Any changes will be posted on the website.

Refunds

In accordance with Australian Consumer Law, you have the right to a refund or replacement for goods or services that are faulty, not fit for purpose, or don’t match the description.

Due to the nature of hypnotherapy services, refunds are not offered after the commencement of a session. However, if you believe that the service you received did not meet the agreed standard, please contact Michelle Clark to discuss your concerns.

You may be offered a reschedule or alternative service if appropriate and at the complete discretion of Michelle Clark.

Contact 

If you have any questions about this Privacy Policy or handling of your personal information, please contact Michelle Clark at michelle@michelleclark.com.au.